I'm J. Daniel Emmanuel, the owner and creator of the Automotive Service Management website.

I had worked successfully in the automotive industry for over 20 years. Though I worked with all dealership department, the bulk of my work was as a service and parts operations specialist.

I enjoyed working with J D Power & Assoc, Chrysler, Toyota, Ford, Mazda and Nissan plus others.

I retired in 2013 as my last project with Chrysler ended.

I have left my website active as a resource to Automotive Service Departments. Please feel free to use any of the resources I have available to help you improve your service operations. If you ever quote any of my work or articles, I hope you will give references as where you got this information so other people can learn about it for their operations.

Automotive Service Management will give you ideas to improve your operational processes, customer satisfaction challenges and increase your service departments profitability by providing information in these areas of your operations:

• Scheduling Service Write-up Appointments
• Service Write-up
• Dispatching Work to Technicians
• Accurate Diagnosis by Technicians
• Parts Issues
• Customer Updates by Service Advisors for Vehicle Repair Status and Sales
• Vehicle Repair
• Quality Repair Process
• Pricing/Booking the Repair Order
• Repaired Vehicle Delivery
• In-House Customer Satisfaction Follow-up Systems
• Shop Utilization Assessment
• Improving Coaching Skills
• Process Development and Improvement