Vol 1, No 10, September 2007 - Quit Losing Money Over Quality Issues, Part 4: Tracking and Analyzing Repeat Repairs - Automotive Service Management Newsletters - Consulting - Training - J Daniel Emmanuel

Repeat Repair Log

Customer Name

Previous RO#

Previous SA/Tech

Current RO#

Current SA/Tech

Symptom Not Corrected

# of Return Visits to Correct Symptom

Initial Cause for Repeat Repair

   Joan Murray

6505

Thomas/Franklin

6581

Thomas/

Hesitation on acceleration

   Ed Johnson

6514

Edwin/Lewis

6588

Edwin/

Noise when braking

   Maureen Brown

6530

Edwin/Lee

6590

Edwin/

Noise on Turns

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initial Causes:

  1. No test drive or symptom verification at write-up
  2. Repair order contained little or no symptom information
  3. Dispatched to wrong technician
  4. Technician not using proper diagnostic procedures
  5. Technician did not use technical resources or TSBs
  6. Vehicle not quality checked upon completion of repair
  7. Special Ordered Part
  8. Defective Part

 

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