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Daniel Emmanuel

automotive service managementDaniel Emmanuel began his organizational development work in 1980, when he helped found Resource International with friend and associate, Robert Pennington, PhD. His career developed with joining Pacific Stereo as their Texas regional trainer in 1984. While in Dallas, his automotive career started when he was recuited by J. D. Power and Associates to be a part of a national team to develop workshops and present them to dealerships. Since then, he has worked with Chrysler, Toyota, Ford, Mazda and Nissan assisting car dealership service departments in all areas of operations for managers and their staff.

Daniel created AutomotiveServiceManagement.com as a resource for automotive service management professionals.

Though now retired, you can learn more about Daniel's background from his resume' by clicking here.


Associate - Valerie R Ziebron

automotive service management
Valerie's background is steeped in the service and parts industry. Getting her start in the automotive industry and then expanding to technology, computer, retail, marine, real estate, and more. Her clients have included Chrysler, General Motors, Shelby American, Yamaha, Eastman Kodak, IPIX, Ruritan, CorrectCraft, AmTech, COMITT, Boating Industry, and many others. She has delivered more than 3,000 presentations Domestically and Internationally and has worked with over 500 dealerships to create powerful training courses. Valerie believes in creating a comfortable and engaging learning environment that focuses on real world solutions.

Valerie's training mantra is EDUCATE, MOTIVATE, ENTERTAIN. This is her 18th year presenting.

To learn more about Valerie or to read her articles, you can visit her website or email her.


Service Management Articles & Videos | Auto Service Links
About Automotive Service Management | Contact Information | Home

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