Repeat Repair Log Analysis

Month:___June 2005____

 

Staff Member - Position

Total Incidents

1

2

3

4

5

6

7

8

Edwin SA

7

| | |

| | | |

 

 

 

 

 

 

Thomas SA

3

|

| |

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Barton Dispatch

5

 

 

| | | | |

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Franklin Tech

7

 

 

 

 

 

| | |

| | | |

 

Lewis - Tech

2

 

 

 

 

|

 

|

 

Harris Tech

6

 

 

 

 

 

| |

|

| | |

Creighton Tech

4

 

 

 

 

 

 

| | | |

 

Lee Tech

7

 

 

 

| |

 

 

| | |

| |

Rollins Tech

6

 

 

 

 

| |

| |

| |

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Totals

47

4

6

5

2

3

7

15

5

 

 

 

Initial Causes:

  1. No test drive or symptom verification at write-up
  2. Repair order contained little or no symptom information
  3. Dispatched to wrong technician
  4. Technician not using proper diagnostic procedures
  5. Technician did not use technical resources or TSBs
  6. Vehicle not quality checked upon completion of repair
  7. Special Ordered Part
  8. Defective Part
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