Month:___June 2005____

 

Staff Member - Position	Total Incidents	1	2	3	4	5	6	7	8
Edwin – SA	7	| | |	| | | |
Thomas – SA	3	|	| |
Barton – Dispatch	5			| | | | |
Franklin – Tech	7						| | |	| | | |
Lewis - Tech	2					|		|
Harris – Tech	6						| |	|	| | |
Creighton – Tech	4							| | | |
Lee – Tech	7				| |			| | |	| |
Rollins – Tech	6					| |	| |	| |
Totals	47	4	6	5	2	3	7	15	5

 

 

 

Initial Causes:

1. No test drive or symptom verification at write-up
2. Repair order contained little or no symptom information
3. Dispatched to wrong technician
4. Technician not using proper diagnostic procedures
5. Technician did not use technical resources or TSBs
6. Vehicle not quality checked upon completion of repair
7. Special Ordered Part
8. Defective Part